Telecommunications Specialist

3 weeks ago


Quincy, Illinois, United States Home Bank Full time
About the Opportunity

As a Telecommunications Specialist, you will play a crucial role in supporting our customer-facing teams. You will be responsible for handling customer inquiries, resolving issues, and providing top-notch support through various communication channels.

Key Responsibilities:

  • Provide exceptional customer service by answering phone calls, responding to emails, and addressing customer concerns.
  • Work collaboratively with the Call Center Operating Software to ensure seamless customer interactions.
  • Utilize your knowledge of banking products and services to assist customers with their queries.

Requirements:

  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills, including Microsoft Word, Excel, and web-based applications.


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