Customer Service Representative

18 hours ago


Agawam, Massachusetts, United States BlackHawk Industrial Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at BlackHawk Industrial. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our manufacturing customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective communication with customers, suppliers, and internal stakeholders.
  • Analyze and assess customer needs, identifying opportunities to improve service and drive business growth.
  • Work closely with suppliers to source and price product solutions, ensuring timely delivery and quality standards.
  • Process customer orders, returns, and test orders, maintaining accurate records and ensuring compliance with company procedures.
  • Develop and maintain a deep understanding of BlackHawk Industrial's systems, policies, and procedures.
  • Perform other duties as assigned, ensuring seamless execution of customer service and support.
Requirements
  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers, suppliers, and internal stakeholders.
  • Strong critical thinking and problem-solving skills, with the ability to analyze complex customer needs and develop effective solutions.
  • Detailed-oriented and organized, with the ability to manage multiple tasks and prioritize deadlines.
  • Proficient in basic computer operations and comfortable learning new software programs.
  • Experience in industrial customer service, B2B sales, and/or related fields.
What We Offer

As a Customer Service Representative at BlackHawk Industrial, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team to deliver exceptional customer service and drive business growth. We offer a competitive compensation package, comprehensive training, and opportunities for professional development.



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