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Customer Engagement Specialist

2 months ago

Idaho Falls, Idaho, United States Melaleuca Full time

Overview

Enhances average transaction value to its fullest potential through various sales strategies by engaging directly with clients. Processes over-the-counter requests while ensuring product availability on shelves.

Key Responsibilities

Accurately and courteously processes customer requests at the service counter by utilizing a computer system, recording orders, entering precise information, and being knowledgeable about products, policies, and procedures. Engages in suggestive selling by proposing additional items or tools (e.g., literature, promotions, etc.). Efficiently fulfills over-the-counter requests by retrieving invoices from the printer, locating products on the shelves, and packaging orders for customers. Aids the Coordinator with financial reconciliations. Maintains optimal product levels on shelves by managing orders and monitoring inventory. Keeps precise records of stock and supplies.
Organizes and cleans the storage area, including sweeping, arranging pallets, and managing tote breakdowns. Systematically stores and organizes materials on shelves and adjacent areas. Distributes materials accurately to various locations. Identifies and removes damaged products from totes for further processing. Ensures the rack area is consistently stocked.
Conducts cleaning in the store area as needed, including wiping down shelves, dusting, sweeping, and rotating stock. Assists customers with inquiries as required.

Additional Duties

Performs other tasks as assigned or necessary. Takes on supervisory responsibilities in the absence of the coordinator. Operates equipment such as pallet jacks and hand carts, as well as the basement elevator.
Requires flexibility in scheduling (including month-end duties and a minimum of three Saturdays each month).

Required Qualifications

Proficient in 10-key data entry. Capable of typing at a speed of 30 words per minute. Strong attention to detail and organizational skills. Ability to collaborate effectively with team members. Demonstrates teamwork. Capable of working independently and professionally. Strong written and verbal communication skills. Ability to perform under pressure. Capable of lifting up to 80 pounds at waist height regularly. Engages in pulling, stretching, bending, and lifting throughout the shift. Ability to stand for the duration of the shift. Manual dexterity for tasks such as stapling, collating, sorting, filing, typing, and writing. Effective communication (hearing and speech) with individuals in person and over the phone. Ability to visually interpret reports and computer screens. Competently performs essential duties and responsibilities with efficiency and accuracy.

Why Choose Melaleuca?

Melaleuca stands as a leader in the Health and Wellness sector globally. We manufacture and distribute a wide range of products, including nutritional supplements, pharmaceuticals, personal care items, skincare, home hygiene products, and more, delivering them directly to consumers through a comprehensive catalog and online shopping platform. Our products are crafted with the utmost standards of safety, health, and wellness in mind.

This innovative approach is transforming the shopping experience for countless individuals by removing intermediaries and lowering marketing and distribution expenses. This allows us to invest more in research and high-quality, environmentally-friendly ingredients while keeping prices reasonable.

We foster a vibrant culture where flexibility is essential; you will join a dynamic team committed to a lifestyle brand that aims to make a positive impact. Like the rest of Melaleuca, we take pride in being part of a values-driven organization that respects its employees. Our team members and their families enjoy company events and numerous community discounts. We maintain a genuine open-door policy, and all employees are on a first-name basis, creating a family-like atmosphere rather than a typical corporate environment.

We offer excellent compensation; in addition to a competitive salary, our full-time team members receive comprehensive benefits, including unexpected perks like a longevity bonus. On-site, we provide a fitness center, complimentary concierge services, and dining options.

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