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As a Food and Beverage Server with Compass Group USA, you will play a vital role in delivering exceptional customer experiences at The Ballpark of the Palm Beaches. Your primary responsibility will be to take food and beverage orders from guests in a timely and efficient manner, ensuring that every interaction is warm, welcoming, and professional.
Key Responsibilities:- Promptly and warmly greet guests in the dining room, taking food and beverage orders in an efficient manner, following established steps of service.
- Deliver food and beverages promptly and professionally, maintaining safe food handling and sanitation standards.
- Follow up periodically to assist with any additional needs or requests, demonstrating a complete understanding of menu items and ingredients.
- Advise guests on appropriate combinations of food and drinks when requested, accommodating reasonable requests and noting preferences.
- Communicate directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
- Exhibit exceptional communication skills and demonstrate the ability to get along well with others, remaining flexible and patient when communicating with guests and staff.
- Collect tickets and follow proper cash-handling procedures, promoting a clean, safe, and neat environment for guests.
- Maintain a high level of sensitivity and confidentiality regarding personal or medical information that is shared, promptly addressing complaints or issues and relaying relevant information or complaints directly to a supervisor.
- Ensure that the dining room is properly set up prior to and after the service period, keeping the area clean and neat while meeting established sanitation standards.
- Operate a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells, and coffee machines.
- Work with staff of other departments to perform job duties during special events and functions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Knowledge of food and beverage service procedures and protocols.
- Ability to maintain a clean and safe work environment.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
