Door Installation Technician

5 days ago

Salem, Oregon, United States Orepac Holding Company Full time
Job Title: Door Installation and Service Technician

We are seeking a skilled Door Installation and Service Technician to join our team at OrePac Holding Company. As a Door Installation and Service Technician, you will be responsible for the installation, service, and repair of both interior and exterior doors for residential or commercial customers.

Key Responsibilities:
  • Perform service-related repairs at customers' homes, including making adjustments, replacing parts and pieces, taking measurements, and installing replacement products.
  • Be responsible for safely driving to pre-set appointments determined by provided service schedule.
  • Conduct analysis on each service ticket to determine root cause and articulate resolution as a part of the ticket closure process.
  • Collaborate with internal operations to flush out the root cause and implement effective countermeasures to address potential first-time quality concerns effectively.
  • Schedule and facilitate dealer installation certification training and additional service-related trainings and complete showroom display updates for identified dealers and customers in maintained dealer database managed by Inside Sales & Service Supervisor and/or Manager.
  • Review data reports with both sales and operations divisions as part of continuous improvement initiatives.
Requirements:
  • Ability to regularly lift/move/manipulate up to 50 pounds and occasionally up to 100 pounds.
  • Valid state driver's license.
  • Proficiency in pre-hung door installation with excellent attention to detail and workmanship. Carpentry experience is required.
  • Knowledgeable in the life-cycle of a sales order. Previous sales experience preferred but not required.
  • Strong customer service skills. Must be comfortable with face-to-face interaction with customers and be able to diffuse difficult situations resulting in a solution suitable for all parties.
  • Experience with the safe use of various tools, including saws, pneumatic tools, and other small hand tools and power equipment.
  • Ability to read, write, and communicate in English as it relates to the job and to the safety regulations.
  • Ability to perform basic mathematical functions such as addition, subtraction, multiplications, and division. Ability to read a tape measure accurately and consistently to 1/16.
  • Ability to carry out instructions furnished in written, oral, or diagram form.
  • Ability to perform all job functions safely.
  • Demonstrated ability to evaluate the problem at hand and work towards resolution to achieve customer satisfaction while meeting aged service ticket level goals.
  • Sense of direction with the ability to use provided technology systems, self-motivated, and mechanically inclined.
About Us:

OrePac Holding Company is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. We value trust, integrity, and a dedication to excellence. Our commitment to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.

We are an equal employment opportunity employer and comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. We support a safe and drug-free workplace and may administer a pre-employment background check.

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