IT Support Specialist
4 days ago
Estimated Salary: $85,000 - $110,000 per year
Key Responsibilities:
- Provide exceptional support for the Transportation Operations Center, ensuring seamless system operations and customer satisfaction.
- Respond to Tier 1 support requests, resolving connection issues between users and resources efficiently.
- Maintain up-to-date project and architecture documentation, facilitating effective collaboration among teams.
- Collaborate with the team to improve cybersecurity controls and defenses, ensuring the integrity of our systems.
- Analyze system resources for server/service anomalies, implementing proactive measures to prevent downtime.
- Support team efforts for threat hunting and mitigation, protecting against potential security threats.
- 5-7 years of experience in IT support, Linux/Windows Operating Systems, and Virtualization.
- Strong understanding of Active Directory Administration, General Network, and Backup and Recovery principles.
- Familiarity with Video Management Systems and Microsoft Office applications.
- Cybersecurity expertise, including threat hunting and mitigation techniques.
- Excellent communication and problem-solving skills, with the ability to work collaboratively as part of a high-performing team.
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