Pediatric Access Coordinator

5 days ago

Portland, Oregon, United States Metropolitan Pediatrics Full time
Job Summary

Metropolitan Pediatrics is seeking a highly skilled and detail-oriented Patient Access Specialist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients and families.

Key Responsibilities
  • Answer incoming telephone calls and direct them to the appropriate destination in a professional and courteous manner.
  • Greet and check-in patients, verify insurance information, and collect copayments and outstanding account balances.
  • Schedule patient appointments according to clinic protocol and follow established guidelines to route complex messages to medical staff.
  • Verify demographics for all patients, create new accounts, and verify eligibility for insurance coverage.
  • Participate in patient outreach to achieve ongoing quality measures and maintain scheduling guidelines.
  • Maintain confidentiality of sensitive patient information at all times.
  • Successfully work in a fast-paced, changing environment with effective time management and ability to multi-task and prioritize workload.
  • Display high standards of office conduct and ensure the reception area and waiting room are clean and neat.
  • Participate in site-specific and clinic-wide initiatives on an ongoing basis.
  • Attend and actively participate in huddles and team meetings.
Requirements
  • High school education or equivalent required.
  • Experience handling a high volume of telephone calls and minimum of 1-2 years of experience in customer service, computers, general office procedures, and multitasking preferred.
  • Vocational training in medical office procedures preferred.
  • General understanding of medical terms and experience with EMR preferred.

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