Route Operations Supervisor

2 weeks ago

Midland, Texas, United States Interstate Battery System of America, Inc. Full time

At Interstate Batteries, we strive to create a supportive environment where our team members can thrive both professionally and personally. Our commitment is to positively influence the lives of everyone we engage with.

Strive for Excellence

We believe that achieving professional success is intertwined with personal wellbeing. That's why we aim to provide you with the resources and support necessary to excel in all aspects of your life.

Job Purpose:

The primary responsibility is to deliver batteries and offer outstanding customer service to a designated route of clients and dealers within your area. Enhance route sales through exceptional customer service, providing reliable guidance, and fostering dealer loyalty.

Key Responsibilities:

  • Deliver batteries and service each dealer on your route promptly.
  • Adhere to all Environmental Health and Safety regulations.
  • Build and sustain strong relationships with dealers.
  • Effectively manage consignment programs to boost dealer sales and retention.
  • Complete necessary documentation in a timely manner.
  • Maintain the route by ensuring displays are clean and the dealer list is current.
  • Invoice all units that do not meet warranty standards.
  • Rotate batteries to uphold quality product and service expectations.
  • Handle payments on account, including cash, checks, and money orders.
  • Collect and return used or junk batteries.
  • Load and unload the delivery vehicle.
Qualifications:
  • Must hold a current DOT Medical Certification and maintain a clean driving record.
  • A Class A or B Commercial Driver's License may be required based on the equipment operated.
  • Previous driving and customer service experience is highly preferred.
  • Strong communication skills are essential.
  • Ability to effectively engage with customers.
  • Excellent customer service skills.
  • High school diploma or GED equivalent is required.
  • Basic math skills are necessary for reading, writing, and computation.
Scope of Work:
  • Exercises independent judgment frequently when making decisions.
Work Environment:
  • Regularly required to use hands for grasping, talking, and hearing, as well as standing and walking.
  • Specific vision abilities include close vision, depth perception, and the ability to adjust focus.
  • Must be able to lift and/or move over 50 lbs. without assistance.
  • Exposed to warehouse conditions, including moving equipment, mechanical parts, fumes, or airborne particles; toxic or caustic chemicals.

Interstate Batteries is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable laws. We adhere to all relevant state and local laws governing non-discrimination in employment across all locations. This policy encompasses all employment terms and conditions, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We strictly prohibit any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Any interference with the ability of Interstate Batteries' employees to perform their expected job duties is not tolerated.

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