Service Supervisor

2 days ago


Saint Louis, United States D.H. Pace Company, Inc. Full time
Job Overview

DH Pace Company, Inc. is seeking a Service Supervisor to join our team in the St. Louis, MO office. As a Service Supervisor, you will be responsible for assisting with daily scheduling, providing problem-solving assistance to office staff and technicians, and monitoring schedules in real-time to maximize efficiency and profitability.

Key Responsibilities
  • Assist with daily scheduling of all jobs to ensure customer preferences are met
  • Provide immediate problem-solving assistance to office staff and technicians
  • Monitor schedules in real-time to maximize efficiency and profitability
  • Track jobs completed and follow up with customers to ensure expectations were met
  • Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
  • Responsible for timely completion of all administrative paperwork associated with this position
  • Perform employee performance reviews and provide employee counseling as needed
  • Participate in planning process and establishing department goals and objectives
Requirements
  • High School Diploma/GED
  • Management experience preferred
  • Experienced using Microsoft Office applications
  • Valid driver's license and good driving record
  • Ability to effectively communicate with customers and represent the company in a professional manner
  • Strong aptitude for technical applications and mechanical systems
Why DH Pace?

DH Pace Company, Inc. is a distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion. Our benefit offerings include medical, dental, and vision options, paid time off, paid holidays, floating holidays, competitive compensation, 401k retirement plan, and more.


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