Service Team Associate
1 week ago
We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers find products, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Help customers locate products, answer questions, and provide solutions to meet their needs.
- Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
- Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store.
- Assist with truck unloading, stocking, and planogram processes to ensure a smooth and efficient store operation.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
- Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment.
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
Michaels Stores is committed to providing a positive and inclusive work environment, offering opportunities for personal and professional growth, and fostering a culture of creativity and innovation. As a Service Team Member, you will be part of a dynamic team that is passionate about delivering exceptional customer service and creating a memorable shopping experience.
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