Automotive Store Operations Manager

1 week ago


DuBois Pennsylvania, United States Monro Inc. Full time
Assistant Automotive Store Manager

At Monro Inc., we're seeking a highly skilled and motivated Assistant Automotive Store Manager to join our team. As a key holder and manager on duty, you'll play a critical role in ensuring the smooth operation of our automotive retail service and repair store.

Key Responsibilities:
  • Schedule guest appointments to optimize technician efficiency and ensure timely completion of vehicle services/repairs.
  • Help achieve Monro's sales goals by effectively recommending tire and service products and sales promotions.
  • Provide exceptional guest service, addressing sales, service, complaints, and adjustments in a timely and professional manner.
  • Build strong relationships with guests to maximize customer satisfaction, loyalty, and retention.
  • Assist technicians in conveying repair and service needs to guests, ensuring clear communication and transparency.
  • Maintain a clean and organized store environment, adhering to Monro's standards for cleanliness and guest readiness.
  • Assist with inventory management, including the oversight of tire and part inventory, unloading, and stocking.
  • Provide direction and oversight to technicians, ensuring efficient workflow and effective completion of services/repairs.
  • Understand and adhere to company policies, governmental standards, and safety protocols, including environmental codes and ANSI/OSHA standards.
Requirements:
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent customer service and relationship-building skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Basic computer skills and familiarity with inventory management systems.
What We Offer:
  • A competitive hourly rate, with pay determined based on experience level.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development within the company.


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