Automotive Service Representative
6 days ago
At Alonso's Auto Repair, we're seeking a skilled Automotive Customer Service Advisor to join our team. As a key member of our service center, you'll be responsible for delivering exceptional customer experiences and ensuring our customers receive top-notch service.
Key Responsibilities:- Provide exceptional customer service, addressing concerns and explaining repairs in a clear, professional manner.
- Create service orders, ensuring all necessary details are recorded, and communicate repair estimates and timelines to customers.
- Collaborate with technicians to relay information and ensure timely completion of services.
- Keep customers updated throughout the repair process and promptly address any questions or concerns.
- Handle payment processing, invoicing, and closing of service orders.
- Maintain a thorough knowledge of our services and products, ensuring you can advise customers on the best solutions for their automotive needs.
- Ensure a high level of customer satisfaction by going above and beyond to meet their needs.
- Uphold company standards and policies to maintain a safe and organized work environment.
- High school diploma or equivalent required; automotive experience or education preferred.
- Previous experience in customer service, preferably in an automotive setting.
- Strong communication skills with the ability to explain complex technical information to non-experts.
- Excellent problem-solving abilities and attention to detail.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficient in using computers and automotive service software.
- A valid driver's license and a clean driving record.
- Bilingual (English/Spanish)
- Competitive salary.
- Comprehensive benefits.
- Opportunities for career growth and ongoing training.
- A supportive, team-oriented work environment.
If you're passionate about delivering exceptional customer service and have a passion for cars, we encourage you to apply and become a part of our growing team.
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