Automotive Service Representative

6 days ago


Upland, California, United States Alonso's Auto Repair Full time
Job Title: Automotive Customer Service Advisor

At Alonso's Auto Repair, we're seeking a skilled Automotive Customer Service Advisor to join our team. As a key member of our service center, you'll be responsible for delivering exceptional customer experiences and ensuring our customers receive top-notch service.

Key Responsibilities:
  • Provide exceptional customer service, addressing concerns and explaining repairs in a clear, professional manner.
  • Create service orders, ensuring all necessary details are recorded, and communicate repair estimates and timelines to customers.
  • Collaborate with technicians to relay information and ensure timely completion of services.
  • Keep customers updated throughout the repair process and promptly address any questions or concerns.
  • Handle payment processing, invoicing, and closing of service orders.
  • Maintain a thorough knowledge of our services and products, ensuring you can advise customers on the best solutions for their automotive needs.
  • Ensure a high level of customer satisfaction by going above and beyond to meet their needs.
  • Uphold company standards and policies to maintain a safe and organized work environment.
Qualifications:
  • High school diploma or equivalent required; automotive experience or education preferred.
  • Previous experience in customer service, preferably in an automotive setting.
  • Strong communication skills with the ability to explain complex technical information to non-experts.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Proficient in using computers and automotive service software.
  • A valid driver's license and a clean driving record.
  • Bilingual (English/Spanish)
Why Work with Us?
  • Competitive salary.
  • Comprehensive benefits.
  • Opportunities for career growth and ongoing training.
  • A supportive, team-oriented work environment.

If you're passionate about delivering exceptional customer service and have a passion for cars, we encourage you to apply and become a part of our growing team.



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