Client Service Representative

1 week ago


Upland, California, United States Banfield Full time
Job Summary

We are seeking a highly skilled and detail-oriented Client Service Coordinator to join our team at Banfield Pet Hospitals. As a Client Service Coordinator, you will play a critical role in ensuring the smooth operation of our hospital, providing exceptional client service, and supporting the veterinary medical team.

Key Responsibilities
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and promoting preventative care.
  • Assist incoming and outgoing clients with necessary documentation, information, and instructions, and ensure prompt service.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary and perform other job duties as assigned.
Requirements
  • High school diploma or equivalent preferred.
  • One year related experience required, with customer service preferred.
  • Ability to work at a computer for long periods of time and be confident around pets.
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
What We Offer

Banfield Pet Hospitals offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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