Customer Service Representative
1 week ago
Job Description
Service Street is a leading provider of top-of-the-line automotive repair and maintenance services. We are seeking a highly skilled Service Advisor/ Writer to join our team. As a key member of our sales team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.
About the Role
The successful candidate will be responsible for greeting customers, assisting with inquiries, and performing vehicle inspections to enable technicians to properly diagnose and service vehicles. You will also be required to document repair orders thoroughly, communicate status updates to customers, and keep them informed of completion times and service expenses.
Responsibilities and Requirements
- Greet customers and assist with inquiries
- Perform vehicle inspections and document customer concerns
- Document repair orders and communicate with customers
- Assist technicians with diagnostic and service tasks
- Maintain accurate records and reports
Salary and Benefits
We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience. Our comprehensive benefits package includes health, dental, and vision insurance, long-term and short-term disability, accident and critical insurance, life insurance, a 401K retirement plan with employer match, paid time off, and employee discounts.
Requirements and Qualifications
- 2-3 years of sales experience
- Proficiency in Microsoft Office and computer software
- Excellent interpersonal and communication skills
- Ability to identify issues and offer resolutions to customer needs
- Initiative and ability to work in a team environment or independently
Closing Note
At Service Street, we value diversity and equal opportunities for all applicants. If you possess the necessary skills and qualifications, please submit your application.
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