Ticket Operations Associate

6 days ago


Blacksburg, Virginia, United States Commonwealth of Virginia Full time

About the Role

The Ticket Operations Associate will work in a fast-paced university intercollegiate athletics ticket office, serving customers by processing orders and providing customer support for all aspects of ticket operations via telephone, written communication, and personal interaction.

Key Responsibilities

  • Process orders and provide customer support for ticket operations
  • Assist in all areas of ticket sales, processing, distribution, and customer support
  • Provide excellent customer service and respond to customer inquiries in a timely and professional manner
  • Work accurately with attention to detail in a high-volume customer support environment
  • Collaborate with the ticket office team to ensure seamless customer service and efficient operations

Requirements

  • Previous customer service experience in an academic or sales environment
  • Knowledge of basic office computer software and hardware
  • Ability to work accurately with attention to detail in a high-volume customer support environment
  • Strong verbal communication, organizational, and interpersonal skills
  • Commitment to diversity

Preferred Qualifications

  • Experience with Paciolan Ticketing Software and Salesforce
  • Previous sales experience
  • Previous customer support experience
  • Previous payment card processing experience

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.



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