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Guest Services Associate

2 months ago

Elizabeth, New Jersey, United States Pacifica Senior Living Union City Full time
Guest Services Associate Job Description

Become a part of our dedicated team at Pacifica Senior Living Union City as a Guest Services Associate

We are seeking both Full-Time and Part-Time Guest Services Associates to foster a friendly atmosphere for our residents and their families. As the initial point of interaction, your warmth and efficiency will significantly influence the experience within our senior living community. The ideal candidate should be a dependable and intelligent individual capable of offering a cordial welcome, addressing requests, and ensuring the security of the environment. Your position is vital in enhancing resident satisfaction and upholding our esteemed reputation.

Key Responsibilities:

  • Greet residents and their families upon their arrival
  • Assist residents and families with their specific needs and preferences
  • Provide tailored solutions to accommodate individual requirements
  • Recommend local attractions and services
  • Coordinate events, transportation, and additional services as requested
  • Handle phone inquiries, bookings, and concerns efficiently

Essential Skills:

  • Prior experience in customer service or similar roles
  • Excellent communication skills in English (multilingual abilities are a plus)
  • Patient, courteous, and self-assured demeanor
  • Capability to manage multiple tasks and prioritize effectively
  • Strong problem-solving skills with a focus on customer satisfaction
  • High school diploma; relevant qualifications are advantageous

Why Join Us?

  • Attractive starting salary and comprehensive benefits package
  • Health, Dental, Vision, and 401K plans
  • Paid time off and holiday benefits
  • Supportive work environment with opportunities for advancement

We are committed to fostering an inclusive and diverse workforce. All qualified candidates will be considered for employment without discrimination based on various factors. We adhere to the Americans with Disabilities Act (ADA) to provide reasonable accommodations. Qualified individuals are encouraged to discuss any necessary accommodations.