Data Center Operations Specialist

3 weeks ago

Minneapolis, Minnesota, United States Yoh Full time
Data Center Operations Engineer

We are seeking a highly skilled Data Center Operations Engineer to join our team at Yoh, a Day & Zimmermann company. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centers, providing exceptional customer service, and driving continuous improvement.

Key Responsibilities:
  • Data Center Domain Management: Actively engage in all aspects of the data center lifecycle, including design, build, secure, operate, improve, and maintain processes, ensuring optimal performance and scalability.
  • Project Coordination: Coordinate data center builds, expansions, and modifications with internal teams and external partners, ensuring seamless integration and adherence to project timelines and specifications.
  • Incident Management: Lead root-cause analysis and postmortem reviews to identify underlying issues and drive long-term operational improvements, reducing the likelihood of recurrence.
  • Process Optimization: Analyze process gaps and implement automation solutions to accelerate execution and minimize manual intervention, thereby improving efficiency and reducing operational toil.
  • 24/7 On-Call Support: Participate in a 24/7 on-call rotation, providing critical support during off-hours and responding to emergencies to maintain continuous data center operations.
  • Inventory and Capacity Management: Oversee the tracking of spare parts inventory, ensuring availability and readiness for all hardware components. Manage data center capacity planning, including space, power, and cooling, to optimize resource utilization.
  • Compliance and Policy Adherence: Ensure strict adherence to company policies and procedures, maintaining compliance with industry standards and regulatory requirements.
  • Issue Resolution and Trend Analysis: Investigate and resolve technical issues, while analyzing data to identify trends and systemic problems, providing actionable insights for ongoing improvements.
  • Knowledge Base Contribution: Contribute to the development and expansion of the global data center knowledge base, and lead teams in deploying new data center infrastructure to support organizational growth.

Requirements:

  • Technical Expertise: 6+ years of experience in operating technical production environments, with extensive hands-on knowledge of data centers and their critical systems.
  • Customer Focus: Unwavering commitment to customer success, ensuring that all operational activities align with client needs and expectations.
  • Ticketing System Proficiency: Expertise in managing tasks and priorities through a ticketing system, consistently meeting or exceeding SLA targets.
  • Project Management: Proven experience in managing complex projects, from conception through completion, ensuring alignment with business objectives and timelines.
  • Hardware and Infrastructure Knowledge: Skilled in hardware troubleshooting, component replacement, power distribution units, CDU's, racking, stacking, and cabling. Solid understanding of storage devices, Linux, and networking concepts.
  • Physical and Facility Technical Requirements: Ability to lift up to 75 lbs, with a strong understanding of electrical, mechanical, and HVAC systems, essential for maintaining data center infrastructure.
  • Global Operations: Willingness to travel both domestically and internationally as needed, with experience in managing physical site locations to ensure operational readiness.
  • Continuous Improvement: Capable of monitoring repair costs, technician efficiency, and operational metrics, providing data-driven recommendations for continuous improvement.
  • Capacity and Layout Planning: Assist with co-location capacity planning and growth initiatives, including the design and optimization of rack and server layouts.

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