Data Center Operations Specialist

4 weeks ago

Minneapolis, Minnesota, United States Yoh Full time
Data Center Operations Engineer

We are seeking a highly skilled Data Center Operations Engineer to join our team at Yoh. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centers, providing exceptional support to our clients, and driving continuous improvement in our processes and infrastructure.

Key Responsibilities:
  • Data Center Domain Management: Actively engage in all aspects of the data center lifecycle, including design, build, secure, operate, improve, and maintain processes, ensuring optimal performance and scalability.
  • Project Coordination: Coordinate data center builds, expansions, and modifications with internal teams and external partners, ensuring seamless integration and adherence to project timelines and specifications.
  • Incident Management: Lead root-cause analysis and postmortem reviews to identify underlying issues and drive long-term operational improvements, reducing the likelihood of recurrence.
  • Process Optimization: Analyze process gaps and implement automation solutions to accelerate execution and minimize manual intervention, thereby improving efficiency and reducing operational toil.
  • 24/7 On-Call Support: Participate in a 24/7 on-call rotation, providing critical support during off-hours and responding to emergencies to maintain continuous data center operations.
  • Inventory and Capacity Management: Oversee the tracking of spare parts inventory, ensuring availability and readiness for all hardware components. Manage data center capacity planning, including space, power, and cooling, to optimize resource utilization.
  • Compliance and Policy Adherence: Ensure strict adherence to company policies and procedures, maintaining compliance with industry standards and regulatory requirements.
  • Issue Resolution and Trend Analysis: Investigate and resolve technical issues, while analyzing data to identify trends and systemic problems, providing actionable insights for ongoing improvements.
  • Knowledge Base Contribution: Contribute to the development and expansion of the global data center knowledge base, and lead teams in deploying new data center infrastructure to support organizational growth.

Requirements:

  • Technical Expertise: 6+ years of experience in operating technical production environments, with extensive hands-on knowledge of data centers and their critical systems.
  • Customer Focus: Unwavering commitment to customer success, ensuring that all operational activities align with client needs and expectations.
  • Ticketing System Proficiency: Expertise in managing tasks and priorities through a ticketing system, consistently meeting or exceeding SLA targets.
  • Project Management: Proven experience in managing complex projects, from conception through completion, ensuring alignment with business objectives and timelines.
  • Hardware and Infrastructure Knowledge: Skilled in hardware troubleshooting, component replacement, power distribution units, CDU's, racking, stacking, and cabling. Solid understanding of storage devices, Linux, and networking concepts.
  • Physical and Facility Technical Requirements: Ability to lift up to 75 lbs, with a strong understanding of electrical, mechanical, and HVAC systems, essential for maintaining data center infrastructure.
  • Global Operations: Willingness to travel both domestically and internationally as needed, with experience in managing physical site locations to ensure operational readiness.
  • Continuous Improvement: Capable of monitoring repair costs, technician efficiency, and operational metrics, providing data-driven recommendations for continuous improvement.
  • Capacity and Layout Planning: Assist with co-location capacity planning and growth initiatives, including the design and optimization of rack and server layouts.

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