Network Operations Specialist
4 weeks ago
At Atomic Data, we are seeking a highly skilled Network Operations Specialist to join our team. As a key member of our Network & Security Operations Center, you will be responsible for monitoring critical network elements and engaging in proactive system monitoring.
The ideal candidate will have a strong background in network operations support and be proficient in troubleshooting issues across Cisco, Linux, and Windows servers. You will be responsible for resolving tickets related to remote access, network connectivity, printer issues, and system backup.
This is an interactive position that requires strong communication skills and the ability to work effectively with customers and internal teams. If you are a motivated and detail-oriented individual with a passion for network operations, we encourage you to apply.
Key Responsibilities- Monitor automated and end-user incident and outage reporting, troubleshoot, and resolve problems
- Assist in management of the emergency process for support requests requiring escalation
- Create and maintain tickets with service providers and internal teams to drive incidents to resolution
- Notify clients of progress and resolution using documentation of network support activities
- Deliver quality, reliable support to all customers both internally and externally
- Create or update technical documentation or user instruction
- Enforce and abide by building policies and access card security
- Perform routine physical security walkthroughs and data center maintenance checklist
- Consult with telecom and ISP vendors to resolve issues
- Attend to obligations and support other company initiatives as directed
- Complete daily and weekly reports as assigned
- Meet performance standards including attendance and punctuality
- Proficiency with Network Operations support in a professional environment
- Minimum education in associate degree in Networking and Systems Administration or equivalent work experience
- Communicate effectively with technical staff and end users
- Possess strong problem-solving, time management, and ability to excel in a dynamic work environment
- Willingness to work flexible schedules and support a 24X7 operation
- Ability to multi-task, organize, and document multiple tickets/tasks simultaneously
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