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Technical Support Specialist
2 months ago
Position: IT Support Technician
Company: MetalQuest Unlimited
About Us:
Founded in 1996, MetalQuest Unlimited is a leading precision machining firm based in Hebron, NE. We excel in high-precision machining, leveraging cutting-edge technologies to produce components for various sectors including agriculture, oil & gas, hydraulics, and firearms, among others. Our commitment to innovation drives us to seek creative solutions for our clients' manufacturing challenges.
Role Summary:
As an IT Support Technician, you will play a crucial role in managing our networks and servers. Your responsibilities will include providing technical assistance, troubleshooting software issues, and facilitating system upgrades.
Key Responsibilities:
- Act as the primary contact for user support and error reporting
- Diagnose and resolve hardware and software problems
- Repair or replace malfunctioning hardware components
- Conduct evaluations and testing of new software and hardware
- Provide training to users on new systems
Work Environment:
This position requires on-site presence, with occasional evening and weekend work necessary for system maintenance.
Required Skills:
- Ability to adapt quickly and manage multiple tasks effectively
- Strong organizational and problem-solving capabilities
- Excellent verbal and written communication skills
- Comfortable working both independently and collaboratively
Employee Benefits:
Join a team of dedicated professionals and enjoy a range of benefits including:
- Paid Time Off
- Sick Leave
- Holiday Pay
- Health, Dental, and Vision Insurance
- Retirement Plan