Business Operations Manager
1 week ago
Overview
The PCRK Group is a company that values People, Care, Results, and Kindness. We believe in working together to achieve results, both personal and professional, for our team members and clients alike. Our work centers on relationships and mutual cooperation. We're always looking for great talent who thrives in an environment dedicated to making people feel their best.
Salary: $52,500 - $62,500 Annually DOE + Quarterly Bonus Potential
Responsibilities
- Understand, believe in, and uphold the Mission, Vision, and Values of the PCRK Group
- Ensure locations are performing well in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
- Monitor staffing levels across all departments and ensure all positions are staffed appropriately
- Coach, develop, and retrain underperformers in sales and service expectations
- Ensure all licensure, training, and documentation are current according to state/federal/franchisor/company regulations
- Continuously train teams on soft skills, business acumen, and metrics to strive for professional development
- Facilitate the resolution of customer service issues while identifying systemic opportunities throughout the organization
- Promote and implement new products, services, and initiatives
- Responsible for location's payroll entry and inventory management
- Review payroll, inventory, and reports to audit for errors and address profitability-related opportunities
Required Skills and Qualifications
- Strong analytical, leadership, and communication skills
- Comprehensive understanding of Profit & Loss statements
- Proficiency in Microsoft Word, Excel, PowerPoint
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