Administrative Support Specialist

3 weeks ago


Mayville, North Dakota, United States Big Stone Therapies, Inc. Full time
Job Overview

Big Stone Therapies, Inc. is seeking a dedicated Clinic Administrative Assistant to provide essential support at our rehabilitative therapy facility. This full-time role involves a structured schedule of 40 hours per week, Monday through Friday, with a daily 30-minute unpaid break.

Key Responsibilities:

Appointment Management

  • Facilitate the scheduling of new patient referrals by collecting and confirming demographic and insurance details.
  • Manage patient appointments, including scheduling, rescheduling, and cancellations as necessary.
  • Optimize the patient schedule to enhance clinic productivity.
  • Conduct appointment reminders for patients.
  • Provide clear instructions to patients to ensure they are adequately prepared for their visits.
  • Address and resolve any scheduling conflicts that may arise.
  • Evaluate staffing requirements during varying patient census levels.
  • Communicate effectively with therapists regarding schedules and patient updates.
  • Organize all non-patient care activities, such as meetings and conferences.

Customer Interaction

  • Exhibit outstanding customer service in all interactions with patients, visitors, and colleagues.
  • Politely handle incoming calls and emails.
  • Ensure the waiting area is well-maintained and welcoming.
  • Safeguard the confidentiality and security of Protected Health Information.

Additional Duties

  • Manage incoming and outgoing mail.
  • Perform scanning, faxing, and printing tasks as needed.
  • Maintain cleanliness and sanitation of clinic areas.
  • Order and manage inventory of supplies.
  • Keep patient records organized and up to date.
  • Execute opening and closing procedures for the clinic.
  • Participate in required meetings.
  • Complete other assigned clinic responsibilities.

Qualifications:

Education

  • High school diploma or equivalent is required.
  • Preference for candidates with a two-year degree in a relevant field.
  • Previous experience in a medical office or customer service environment is preferred.

Skills

  • Proficient in computer applications, including Microsoft Office and internet navigation, with a capacity to learn new systems.
  • Exceptional verbal and written communication skills for professional interactions.
  • Strong phone etiquette and in-person customer service skills.
  • Able to adapt and excel in a dynamic, fast-paced environment.

We offer a comprehensive benefits package that includes:

  • Health, Dental, Vision, Life, and Short-Term Disability insurance options.
  • Flexible Spending Plans.
  • 401k with employer contributions.
  • Paid holidays and generous paid time off.
  • Employee Sick and Safe Time accrual.

Big Stone Therapies, Inc. is committed to delivering exceptional rehabilitation services, enhancing health and functionality for families and businesses within our communities through compassionate, hands-on care.



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