Executive Director of Operations
23 hours ago
Overview:
We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Massage Envy. As a key member of our leadership team, you will be responsible for leading our operations and driving business growth.
Key Responsibilities:
- Leadership: Provide strategic direction and leadership to our operations team, ensuring alignment with our company's mission and vision.
- Business Growth: Develop and implement strategies to drive business growth, including sales, marketing, and customer engagement.
- Operational Excellence: Ensure seamless day-to-day operations, including staff management, customer service, and inventory management.
- Financial Management: Oversee financial planning, budgeting, and forecasting, ensuring accurate and timely financial reporting.
- Team Development: Foster a culture of continuous learning and development, providing training and coaching to our team members.
- Customer Satisfaction: Ensure exceptional customer satisfaction, responding to customer feedback and concerns in a timely and professional manner.
Requirements:
- Leadership Experience: Proven track record of leadership experience in a fast-paced, dynamic environment.
- Business Acumen: Strong understanding of business principles, including finance, marketing, and sales.
- Operational Expertise: Experience in managing day-to-day operations, including staff management, customer service, and inventory management.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and stakeholders.
What We Offer:
- Competitive Salary: A competitive salary and bonus structure, based on experience and performance.
- Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
- Professional Development: Opportunities for professional development and growth, including training and coaching.
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