Executive Director of Operations
4 days ago
We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Massage Envy. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our locations, ensuring that our high standards of quality and customer service are consistently met.
Key Responsibilities- Leadership and Management: Provide strategic direction and guidance to our team members, ensuring that they have the necessary tools and resources to succeed in their roles.
- Operational Excellence: Develop and implement processes and procedures to drive efficiency, productivity, and quality across all aspects of our business.
- Customer Satisfaction: Foster a culture of customer-centricity, ensuring that our clients receive exceptional service and experience.
- Financial Management: Oversee the financial performance of our locations, including budgeting, forecasting, and cost control.
- Team Development: Identify and develop talent within the organization, providing training and development opportunities to ensure that our team members have the skills and knowledge needed to succeed.
- Compliance and Risk Management: Ensure that our locations are in compliance with all relevant laws, regulations, and company policies, identifying and mitigating potential risks to the business.
- Leadership Experience: Proven track record of leadership and management experience, with a strong ability to motivate and inspire teams.
- Operational Expertise: In-depth knowledge of business operations, including finance, human resources, and customer service.
- Strategic Thinking: Ability to develop and implement strategic plans, driving business growth and improvement.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, clients, and stakeholders.
- Competitive Compensation: Salary and bonus structure that reflects your value to the business.
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
- Professional Development: Opportunities for training and development, helping you to grow and succeed in your career.
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