Executive Director of Operations

4 days ago


Austin, Texas, United States Massage Envy Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Massage Envy. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our locations, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Management: Provide strategic direction and guidance to our team members, ensuring that they have the necessary tools and resources to succeed in their roles.
  • Operational Excellence: Develop and implement processes and procedures to drive efficiency, productivity, and quality across all aspects of our business.
  • Customer Satisfaction: Foster a culture of customer-centricity, ensuring that our clients receive exceptional service and experience.
  • Financial Management: Oversee the financial performance of our locations, including budgeting, forecasting, and cost control.
  • Team Development: Identify and develop talent within the organization, providing training and development opportunities to ensure that our team members have the skills and knowledge needed to succeed.
  • Compliance and Risk Management: Ensure that our locations are in compliance with all relevant laws, regulations, and company policies, identifying and mitigating potential risks to the business.
Requirements
  • Leadership Experience: Proven track record of leadership and management experience, with a strong ability to motivate and inspire teams.
  • Operational Expertise: In-depth knowledge of business operations, including finance, human resources, and customer service.
  • Strategic Thinking: Ability to develop and implement strategic plans, driving business growth and improvement.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, clients, and stakeholders.
What We Offer
  • Competitive Compensation: Salary and bonus structure that reflects your value to the business.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Professional Development: Opportunities for training and development, helping you to grow and succeed in your career.


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