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Guest Services Specialist

2 months ago

Santa Monica, California, United States 3m Full time

About 3M

3M is a global leader in innovation, providing a diverse range of products and services across various industries. With a commitment to sustainability and corporate responsibility, we strive to create solutions that enhance the quality of life for people around the world.

Our core values emphasize teamwork, integrity, and excellence, which guide our operations and interactions. We take pride in fostering a culture that values diversity and inclusion, ensuring that every employee feels welcomed and empowered to contribute their unique perspectives.

If you are passionate about delivering exceptional service and creating memorable experiences, we encourage you to consider this opportunity.

Position Overview:

We are seeking enthusiastic and professional individuals to join our team in providing outstanding service at a premier retail location. The ideal candidate will possess a strong desire to enhance guest experiences and serve as a knowledgeable resource for visitors.

Key Responsibilities:

  • Deliver exemplary customer service while maintaining a friendly and professional demeanor.
  • Assist guests with inquiries regarding services, amenities, and local attractions.
  • Utilize effective communication skills to address guest needs and resolve issues promptly.
  • Maintain an organized and informative workspace, ensuring resources are readily available.
  • Build and nurture relationships with guests and local businesses to enhance service offerings.
  • Stay informed about local events, dining options, and entertainment venues to provide accurate recommendations.

Qualifications:

  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities and a proactive approach to guest interactions.
  • Familiarity with digital technology and office software.
  • Ability to multitask and prioritize effectively in a dynamic environment.
  • Self-motivated team player with a commitment to excellence.

What We Offer:

At 3M, we believe in supporting our employees' growth and well-being. Our comprehensive benefits package reflects our commitment to recognizing contributions and fostering a collaborative work environment.

We look forward to the possibility of welcoming you to our team at 3M.