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Floor Supervisor

2 months ago

Woodbridge, Virginia, United States The North Face Full time
About The North Face

We are a leading outdoor apparel and equipment company that empowers individuals to explore and push beyond their limits. Our mission is to enable exploration, love and protect wild places, and create iconic and technically advanced products.

Job Summary

We are seeking a highly motivated and experienced Floor Supervisor to join our team. As a key member of our store leadership team, you will be responsible for directing, developing, and motivating a team of brand associates to deliver exceptional customer experiences.

Key Responsibilities
  • Coach and develop staff to exceed individual and store productivity goals.
  • Engage customers in conversation around The North Face products, activities, and local community events.
  • Supervise floor coverage and activities, including opening and closing store as scheduled.
  • In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies, and procedures.
  • Support the Store Manager in achieving all financial and operational objectives, including expense control, Loss Prevention, store audits, and weekly reporting.
  • Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately.
  • Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards, and practices, and company directives.
  • Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
  • Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
Requirements
  • 1+ years of store management experience in a fast-paced, highly engaging retail environment.
  • Proven ability to meet and exceed sales results.
  • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
  • Excellent communication skills, both verbal and written.
  • Ability to prioritize tasks in a fast-paced store environment.
  • Proven ability to meet business goals by driving results through store team.
  • Willingness and desire to learn and to share knowledge of products, local community, experiences, and activities relevant to the store's customer base.
  • Ability and desire to provide a highly engaging customer experience through individual service, conversation, and relationship building.
  • Excellent decision-making ability in a fast-paced environment.
  • Detail-oriented.
  • Proficient computer skills, including word processing, spreadsheets, and software programs.
Preferred Qualifications
  • Experience in a specialty retail environment, outdoor apparel industry, or experience with outdoor equipment sales preferred.
  • High School Diploma or GED.
Physical Demands
  • Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.).
  • Standing required for entire work shift.
  • Bend, lift, open, and move product up to 50 pounds as needed.
  • Use ladders for visual merchandising, light adjustments, and window banner placement.