IT Support Specialist
4 weeks ago
Service Desk Analyst Job Description
The ideal candidate will provide exceptional technical support to our team of 600 end users, including executives and the C-suite. This role requires a strong understanding of ITSM / Ticketing systems, such as BMC Remedy, Cherwell, Freshdesk, ServiceNow, and Zendesk.
Key Responsibilities:
- Provide remote phone support and deskside support for those in the Boston office
- Offer basic A/V support
- Work closely with the service desk team to resolve technical issues
Requirements:
- 5+ years' experience working in a Service Desk Analyst or related position
- Proven expertise with positive customer service skills and communication skills
- Experience with Microsoft Windows 10 Operating System and MS O365 provisioned accounts
- Support of mobile devices such as iPhone, Android, iPads, Surface Devices, etc.
- Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.
Preferred Qualifications:
- Experience supporting a law firm
- Experience with iManage or NetDocuments
- Executive/VIP IT support
This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization.
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