IT Support Specialist

4 weeks ago


Boston, Massachusetts, United States Insight Global Full time

Service Desk Analyst Job Description

The ideal candidate will provide exceptional technical support to our team of 600 end users, including executives and the C-suite. This role requires a strong understanding of ITSM / Ticketing systems, such as BMC Remedy, Cherwell, Freshdesk, ServiceNow, and Zendesk.

Key Responsibilities:

  • Provide remote phone support and deskside support for those in the Boston office
  • Offer basic A/V support
  • Work closely with the service desk team to resolve technical issues

Requirements:

  • 5+ years' experience working in a Service Desk Analyst or related position
  • Proven expertise with positive customer service skills and communication skills
  • Experience with Microsoft Windows 10 Operating System and MS O365 provisioned accounts
  • Support of mobile devices such as iPhone, Android, iPads, Surface Devices, etc.
  • Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.

Preferred Qualifications:

  • Experience supporting a law firm
  • Experience with iManage or NetDocuments
  • Executive/VIP IT support

This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization.


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