Title Processing Specialist

6 days ago


Newport News, Virginia, United States Genius Talent Full time
About the Role

As a Loan Servicing Representative at Genius Talent, you will play a critical role in ensuring the smooth operation of our loan servicing activities. You will work closely with internal stakeholders to provide exceptional customer service and ensure that all loan servicing requirements are met in accordance with regulatory and company standards.

Your Key Responsibilities Will Include:

  1. Fulfilling title records, perfecting, and maintaining them to the highest standard.
  2. Resolving credit bureau reporting and disputes in a timely and efficient manner.
  3. Processing insurance claims for damages and total losses with accuracy and speed.
  4. Posting loan payments, credit bureau disputes, and SCRA requests with precision.
  5. Managing high-volume incoming calls in a fast-paced call center environment.
  6. Making outbound calls to follow up on member inquiries and resolve issues promptly.
  7. Processing loan payments, title maintenance, and insurance claims for CUSO partners with efficiency.
  8. Ensuring all CRM cases are responded to within the required timeframe.
  9. Maintaining accurate loan files in accordance with company policies and procedures.
  10. Processing loan modifications and deferments with attention to detail.
  11. Providing administrative support for GAP and Warranty requests.

Requirements for Success:

  • A strong background in customer service, preferably in a high-volume environment.
  • A minimum of one year of experience in business collateralized title processing and loan servicing is essential.
  • Preferred candidate will have one-year Federal Credit Report Act credit bureau reporting and dispute resolution experience.

Competitive Salary: $55,000 - $75,000 per annum, depending on location and experience, plus excellent benefits package.



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