Consumer Loan Servicer

6 days ago


Newport News, Virginia, United States Genius Talent Full time
Role Overview

We are seeking an experienced Title Processing Specialist to join our team at Genius Talent. As a Title Processing Specialist, you will play a critical role in ensuring the smooth operation of our loan servicing activities. Your primary responsibility will be to perform title record fulfillment, perfection, and maintenance efficiently, ensuring that all loan servicing requirements are met in accordance with regulatory and company standards.

Responsibilities:

  1. Performing title record fulfillment, perfection, and maintenance with accuracy and speed.
  2. Researching and resolving credit bureau reporting and disputes received from various sources.
  3. Processing insurance claims for damages and total losses in a timely manner.
  4. Posting accurate loan payments, credit bureau disputes, and SCRA requests.
  5. Receiving and processing high-volume incoming calls in a call center environment.
  6. Making outbound calls as necessary to follow up on member inquiries.
  7. Processing loan payments, title maintenance, and insurance claims for CUSO partners.
  8. Ensuring all CRM cases are responded to within required timeframe.
  9. Performing file maintenance in loans according to company policies and procedures.
  10. Processing loan modifications and deferments efficiently.
  11. Conducting research and administrative tasks in response to GAP and Warranty requests.

Requirements:

  • Associate's degree or two years of related experience in customer service, preferably in a high-volume environment.
  • A minimum of one year of experience in business collateralized title processing and loan servicing is required.
  • One-year Federal Credit Report Act credit bureau reporting and dispute resolution experience is preferred.

Salary Range: $58,000 - $78,000 per annum, depending on location and experience.



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