Banquet Manager

3 weeks ago

Mountain View, California, United States The Ameswell Hotel Full time
Job Summary

The Banquet Manager is responsible for overseeing the planning, execution, and coordination of all banquet functions at The Ameswell Hotel. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks to meet deadlines.

Key Responsibilities
  • Supervise and assist with the set-up, service, and clean-up of all assigned banquet functions.
  • Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.
  • Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
  • Respond to guests' needs in a timely manner and communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.
  • Assist F&B Manager with the creation of the Banquet Work Schedule.
  • Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
  • Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
  • Be familiar with banquet menus and prices.
  • Supervise banquet staff as directed by F&B Manager.
  • Hold pre-function meetings, and check staffing and menus, prior to events.
  • Assign side-work duties and stations to all servers.
  • Supervise service of station or banquet room.
  • Prepare banquet checks and obtain signatures from guest contacts.
  • Monitor ongoing functions throughout assigned shift.
  • Supervise the breakdown and cleanup of all functions assigned.
  • Verify server's paperwork when event is complete.
  • Prepare accurate captains' reports.
  • F&B Manager with training of banquet staff.
  • Ensure overall guest satisfaction.
Requirements
  • Previous supervisory responsibility preferred.
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
Perks
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life Insurance
  • Up to 24 Paid Time Off Day a year
  • 401k Retirement Plan from date of hire
  • Hotel Employee Discount at F&B Outlets
  • Wellness Incentives through ClassPass
  • Hotel Employee Rate Discount
  • Referral Bonus
  • Daily pay through Clair

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