Customer Service Representative

4 weeks ago


Highland Park, Illinois, United States Waterway Carwash Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Waterway Carwash. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Sell car wash services, memberships, and additional purchase options to customers, achieving sales and revenue goals for the location.
  • Maintain a safe, clean, and organized environment, ensuring a positive visit for every customer.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.

Requirements

  • 6 months work experience in customer service, retail, or sales strongly preferred.
  • Current and valid driver's license.
  • Professional demeanor, behavior, and appearance in accordance with company policy.
  • Ability to perform all essential functions safely without endangering oneself or others.

What We Offer

  • A competitive hourly rate of $22 per hour (base pay + sales bonuses).
  • Flexible scheduling, including daytime, evening, and weekend shifts.
  • Tuition Assistance Program up to $4,000 a year.
  • Free Car Washes and Gas Discounts.
  • Referral Bonus program.
  • Recognized as a Top Workplace multiple years running.
  • Advancement, Promotion, & Cross-Training Opportunities.

Work Environment

  • Work primarily outdoors year-round, exposed to wide temperature variations, sunshine, wet weather, humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level.

Language

  • Fluently speak and understand English when communicating with other team members, managers, and customers for business-related purposes.

EEO Statement

Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.



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