Customer Service Representative
2 days ago
Job Summary
As a Customer Service Salesperson at Basler Electric Company, you will be responsible for providing exceptional service to customers, ensuring their needs are met, and resolving any issues that may arise. This role requires strong communication and problem-solving skills, as well as the ability to work independently with minimal daily direction.
Key Responsibilities
- Utilize mainframe business systems to efficiently and effectively manage customer requests, contracts, and quotes.
- Develop a thorough understanding of Basler Electric's products, applications, manufacturing processes, and safety agency requirements.
- Maintain confidentiality of company and customer records.
- Address incoming inquiries for a defined region and provide backup support to colleagues as needed.
- Administer commission schedules and coordinate customer cases related to complaints and product returns.
- Negotiate product returns and credit issuance based on established procedures.
- Ensure credit holds are controlled and collections are addressed to support cash flow.
- Support colleagues, sales representatives, and customers to resolve and satisfy requests.
- Pursue continuous improvement in Basler processes and present a professional appearance and demeanor at all times.
- Travel to customer locations, manufacturing plants, and sales meetings as required.
Requirements
- Associate's degree in business or equivalent experience.
- Minimum 2 years of customer service experience or equivalent experience.
- Strong analytical and problem-solving skills.
- Ability to work with minimal daily direction and travel up to 10% of the time.
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