Ticketing Representative

3 weeks ago

Portland, Maine, United States AEG Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Hearts of Pine Ticketing Department as a Ticketing Representative. This part-time, hourly position will play a critical role in providing best-in-class customer service to our fans and supporting the Season Ticket Conversion phase.

Key Responsibilities
  • Provide exceptional customer service to Hearts of Pine fans through proactive and reactive relationship-building strategies.
  • Support the Season Ticket Conversion phase and later transition into a role overseeing an assigned group of Season Ticket Members.
  • Utilize CRM tools, member data, and touchpoint campaigns to increase engagement, loyalty, satisfaction, and retention rates.
  • Deliver best-in-class gameday service and experiences for all Season Ticket Members, local and visiting fans.
  • Effectively manage assigned Season Ticket Member accounts by engaging with Members through outbound activities.
  • Monitor various inbound communication channels to assist Season Ticket Members and general fans.
  • Assist with Season Ticket Member events and work with the Ticket Sales Leadership to ensure smooth account transition.
  • Meet with Sales leadership to review service activity and contribute to team efforts to achieve the overall renewal and revenue goals.
Requirements
  • A dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instincts.
  • A high level of interpersonal skills to handle sensitive confidential situations and information.
  • Ability to communicate effectively with prospects, clients, and fans in a professional manner.
  • Prior experience in ticket sales/service or equivalent experience is preferred.
  • Proficiency in Microsoft Office and online survey tools.
  • Experience using CRM ticketing system and Ticketing Systems is preferred.
Work Environment

The Hearts of Pine is a professional, fast-paced, creative business environment. This role will primarily be conducted in Portland, Maine, and requires reliable transportation for periodic local travel. Ability to work an event-driven schedule, including weekends, evenings, and some holidays, is required.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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