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Customer Service Representative

2 months ago

Little Rock, Arkansas, United States Gainwell Technologies Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Gainwell Technologies. As a Senior Support Associate, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer requests and updates account information as needed.
  • Interface with team members and management to ensure seamless customer service.
  • Review and analyze customer reports to identify trends and areas for improvement.
  • Recommend process improvements and workflow modifications to ensure efficient and effective customer service.

**Requirements:**

  • High school diploma or equivalent required.
  • Two or more years of customer service or related experience.
  • Experience working with organizational functions and personnel.
  • Experience with help desk software and other technical tools.
  • Strong business and analytical problem-solving skills.
  • Excellent communication and interpersonal skills.

**Work Environment:**

This is an office-based position that may require shift work.