Customer Service Liaison

3 weeks ago


Raleigh, North Carolina, United States DR Horton Full time
Job Overview

We are seeking a highly motivated and detail-oriented Sales Operations Coordinator to join our team at D.R. Horton, Inc.

About the Role

This is an exciting opportunity for a talented individual to assist in the coordination of sales activities, including reporting, MLS listings, and monitoring outside lenders. The ideal candidate will possess excellent communication skills, be able to multitask, and prioritize tasks efficiently.

Responsibilities
  • Assist Sales Manager with follow-up on sales team tasks, including outside lender updates, contingency buyer updates, and marketing plans.
  • Update and distribute price and feature sheets.
  • Manage live listings on MLS for price increases, tagging as sold or closed.
  • Establish phone service in new communities and update as needed.
  • Collect and review sales teams' marketing plan submittals and ensure marketing plans are activated.
  • Prepare quarterly sales awards.
  • Monitor contact management program for lead input, emails, and outreach documentation.
  • Manage VIP Realtor program, including maintaining lists, running reports, and performing outreach.
  • Research questions or needs that arise from various parties.
  • Maintain OneNote and sales files.
  • Schedule interviews for Sales Manager.
  • Schedule and coordinate shops per Sales Manager direction.
  • Maintain and distribute Sales Phone List.
  • Deliver supplies to field as needed.
  • Order breakfast for sales meetings.
  • Assist Marketing with sales meeting setup and cleanup.
  • Track attendance at sales meetings.
  • Maintain sales vacation calendar and verify vacations submitted in PeopleSoft.
  • Track sales team reach and traffic.
  • Cover models in cases of emergency absence.
Requirements
  • High school diploma or general education degree (GED).
  • Six months to one year of related experience and/or training.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Strong verbal and written communication skills.
  • Proficiency with MS Office and email.
  • Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
Benefits
  • Medical, Vision, and Dental insurance.
  • 401(K) plan.
  • Employee Stock Purchase Plan.
  • Flex Spending Accounts.
  • Life Insurance.
  • Vacation, Sick, Personal Time, and Company Holidays.
Estimated Salary:

$50,000 - $65,000 per year, depending on experience.



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