Treasury Services Operations Manager
6 days ago
Bryant Bank is seeking a highly skilled Treasury Services Operations Manager to oversee the operational activities of its Treasury Management Operations departments.
Key Responsibilities:
- Ensure effective and efficient operations support for all customers, while providing high-quality service.
- Provide subject matter expertise to internal colleagues, customers, and business partners.
- Administer bank policies and procedures, ensuring compliance with applicable laws and regulations.
- Lead the review and recommendation of enhancements or changes to operational systems and procedures affecting Treasury Management Operations and Treasury Management Sales.
- Partner with commercial banking officers and other department heads to assist in selling treasury management services to customers.
- Review activity trends and other applicable tracking metrics to monitor performance and income of treasury management and deposit servicing functions.
- Collaborate with the Security Department to report suspicious and/or fraudulent activity.
- Oversee all Treasury Management operational and customer support segments for the bank, including Treasury Management/Cash Management online banking, automated clearing house file processing, call center customer support, positive pay, online wire processing, remote deposit capture installations and ongoing support, account analysis, officer training, legal contracts, new product discovery, implementation and ongoing support, operational risk management, fraud loss mitigation, and policy and procedure maintenance.
- Identify and evaluate banking automation opportunities, industry efficiency trends, and strategic technology enhancement opportunities.
Requirements:
- Proficiency with NACHA rules and guidelines.
- Strong working knowledge of Treasury Management products and services.
- Ability to communicate effectively with internal and external stakeholders.
- Ability to embrace change and develop process enhancements.
Preferred Qualifications:
- Bachelor's degree, Certified Treasury Professional (CTP) designation, and/or Accredited ACH Professional (AAP) designation.
- Five years of relevant, progressively responsible work experience in treasury management operations at a financial institution, including at least 1-3 years of management experience.
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