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Customer Service Representative

2 months ago

Oconomowoc, Wisconsin, United States Caliber Collision Centers Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service to internal and external customers, monitoring work volume, and coordinating with rental car and tow companies to ensure seamless service delivery.

Key Responsibilities:
  • Provide extraordinary customer service to internal and external customers
  • Monitor work volume and recommend load level requests when necessary
  • Coordinate with rental car and tow companies to provide one-stop service to customers
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes

Benefits of Joining Caliber:
  • Immediately eligible for medical, dental, and vision benefits
  • Industry comparable pay, paid weekly, and eligible for overtime
  • Paid vacation and holidays, beginning day one
  • Career growth opportunities, promoting from within
  • A career for life, with hands-on experience in a production shop

Requirements:
  • 1+ years of experience in a customer-facing environment

Abilities/Skills/Knowledge:
  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, including Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment

About Caliber:
Caliber Collision Centers has grown beyond 1700 centers nationwide, featuring a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. With a commitment to restoring the rhythm of our customers' lives, we strive to provide exceptional service and support to our customers and teammates.