Patient Service Representative

2 weeks ago


Oconomowoc, Wisconsin, United States Advocate Health Full time
Job Summary:

As a Patient Service Representative at Advocate Health, you will play a vital role in ensuring a smooth and efficient patient experience. Your primary responsibility will be to greet and check in patients arriving for their appointments, verifying their information and collecting any necessary payments. You will also be responsible for completing the registration process for walk-in patients, verifying and updating their demographic and insurance information as needed. Additionally, you will verify insurance benefits, calculate patient responsibility, and request payment. You will work closely with the Financial Advocate to identify patients in need of financial assistance and refer them to the appropriate resources. Your excellent communication skills and ability to work collaboratively with others will be essential in maintaining a positive and courteous environment for patients and staff alike.

Key Responsibilities:

  • Greet and check in patients arriving for their appointments, verifying their information and collecting any necessary payments.
  • Complete the registration process for walk-in patients, verifying and updating their demographic and insurance information as needed.
  • Verify insurance benefits, calculate patient responsibility, and request payment.
  • Work closely with the Financial Advocate to identify patients in need of financial assistance and refer them to the appropriate resources.
  • Maintain a positive and courteous environment for patients and staff alike.


Requirements:

  • High School Graduate.
  • Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.


Preferred Qualifications:

  • Demonstrated ability to identify and understand issues and problems.
  • Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations.
  • Mathematical aptitude, effective communication skills, and critical thinking skills.


Working Conditions:

  • Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.
  • Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more.


Language: English

  • Oconomowoc, Wisconsin, United States Advocate Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Advocate Health. In this role, you will be responsible for ensuring a smooth and efficient patient experience, from check-in to check-out.Key ResponsibilitiesGreet and check in patients, ensuring accurate and complete information.Collect...


  • Oconomowoc, Wisconsin, United States DAVID KAISER INSURANCE AGENCY Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, helping them navigate their insurance needs, and identifying opportunities to grow our business.Key...


  • Oconomowoc, Wisconsin, United States OPPORTUNITIES INC OF JEFFERSON CO Full time

    Job Summary: We are seeking an organized professional to provide superior customer service to our new and existing client base. As a Customer Care Representative, you will perform a variety of tasks including customer service, accounts payable, data entry, billing, and general administrative support.Key Responsibilities:Provide exceptional customer service...


  • Oconomowoc, Wisconsin, United States Kwik Trip Full time

    Join Kwik Trip's Food/Guest Service Team!Kwik Trip is seeking energetic and positive individuals to provide exceptional customer service and food preparation in our stores. As a Food/Guest Service Team Member, you will be responsible for maintaining a clean and inviting store environment, providing excellent customer service, and preparing food to meet our...


  • Oconomowoc, Wisconsin, United States OPPORTUNITIES INC OF JEFFERSON CO Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide product and sales information to customersProcess...


  • Oconomowoc, Wisconsin, United States Kroger Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide friendly and efficient customer...


  • Oconomowoc, Wisconsin, United States DAVID KAISER INSURANCE AGENCY Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will be responsible for providing exceptional service to our clients, helping them navigate their insurance needs, and identifying opportunities to grow our business.Key ResponsibilitiesDevelop...


  • Oconomowoc, Wisconsin, United States Caliber Collision Centers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service to internal and external customers, monitoring work volume, and coordinating with rental car and tow companies to ensure seamless...

  • Medical Assistant

    2 weeks ago


    Oconomowoc, Wisconsin, United States ADVENT Full time

    Job OverviewAt ADVENT, we're seeking a dedicated Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and promoting a collaborative work environment.Key Responsibilities:Deliver outstanding patient care and supportMaintain a smooth patient experienceCollaborate with clinic staff to...


  • Oconomowoc, Wisconsin, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a key member of our store team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent customer...


  • Oconomowoc, Wisconsin, United States Kwik Trip Full time

    About the Role:Kwik Trip is seeking energetic and positive individuals to provide exceptional customer and food service experiences in our clean and state-of-the-art facilities. As a Food/Guest Service coworker, you will be responsible for maintaining a clean and inviting store environment, providing excellent customer service, and ensuring a smooth food...


  • Oconomowoc, Wisconsin, United States Kwik Trip Full time

    About Kwik TripKwik Trip is a family-owned company that has been serving its guests and coworkers since 1965. We are dedicated to providing an award-winning culture and treating everyone like family.Job SummaryWe are seeking energetic and outgoing individuals to join our Food/Guest Service team. As a Food/Guest Service coworker, you will be responsible for...


  • Oconomowoc, Wisconsin, United States Kwik Trip Full time

    Food Service Team MemberKwik Trip is seeking energetic and positive individuals to provide exceptional customer service in our stores. Our Food Service Team Members give the best customer experience in clean and state-of-the-art facilities. Requirements:You must be at least 16 years of age to work in our storesGreat people skillsEnjoy a fast-paced work...


  • Oconomowoc, Wisconsin, United States Kwik Trip Full time

    Already a Kwik Trip Coworker?Location: Kwik Trip 417Minimum Starting Pay: $16.00Shift: Afternoon/EveningsFood/Guest Service coworkers:Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food service experience in clean, state of the art...


  • Oconomowoc, Wisconsin, United States WaterStone Bank Full time

    Job Title: Part-Time TellerAt Waterstone Bank, we are seeking a highly skilled and customer-focused Part-Time Teller to join our team. As a Part-Time Teller, you will play a vital role in providing exceptional customer service and supporting the sales process by maintaining customer relationships and promoting bank products and services.Key...


  • Oconomowoc, Wisconsin, United States OPPORTUNITIES INC OF JEFFERSON CO Full time

    Job Title: Customer Care SpecialistWe are seeking a highly organized and customer-focused professional to join our team at OPPORTUNITIES INC OF JEFFERSON CO.Job Summary:The Customer Care Specialist will be responsible for providing exceptional customer service to our new and existing client base. This role requires a strong ability to multitask, work in a...


  • Oconomowoc, Wisconsin, United States Kwik Trip Full time

    Join Our Team at Kwik TripWe are seeking energetic and positive individuals to join our team as Food/Guest Service coworkers. As a member of our team, you will provide exceptional customer service and contribute to creating a clean and inviting store environment.Key Responsibilities:Provide excellent customer service and ensure a positive guest...


  • Oconomowoc, Wisconsin, United States OPPORTUNITIES INC OF JEFFERSON CO Full time

    Job Summary:This role is responsible for delivering exceptional customer service and support to our clients and government agencies through a call-center environment. The ideal candidate will possess strong communication skills, be able to work independently and as part of a team, and have experience with sales data management and record-keeping.Key...


  • Oconomowoc, Wisconsin, United States National Guard Employment Network Full time

    About the RoleWe are seeking a highly skilled Customer Account Specialist to join our team at National Guard Employment Network. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective communication with customers, addressing their...

  • Patient Advocate

    2 weeks ago


    Oconomowoc, Wisconsin, United States Rogers Behavioral Health Full time

    Job Title: Patient AdvocateJob Summary:The Patient Advocate plays a vital role in maintaining and strengthening the patient-provider relationship at Rogers Behavioral Health. This individual will work to develop, coordinate, and support the overall objectives of Rogers' mission and vision, while ensuring compliance with patient safety and quality improvement...