Customer Experience Consultant
4 days ago
Job Title: Customer Experience Consultant
Job Summary: We are seeking a highly skilled Customer Experience Consultant to join our team at By The Yard, LLC. As a Customer Experience Consultant, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.
Key Responsibilities:
- Provide excellent customer service and address customer inquiries and concerns in a timely and professional manner.
- Work closely with the Showroom Manager to ensure a smooth and efficient customer experience.
- Prepare and process sales quotes and orders, and ensure that customer-facing areas are always in the best possible condition.
- Perform other duties and responsibilities as requested or required.
Requirements:
- High school diploma or equivalent, or related education.
- One to three years of previous customer service and/or sales experience, or a combination of education and experience.
- Exceptional telephone and personal customer service skills and ability to work under pressure.
- Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
- Excellent attention to detail.
- Excellent verbal, written and interpersonal communication skills.
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
Preferred Qualifications:
- Basic Microsoft Outlook, Excel, and Word skills.
- Experience in one or more of the following industries preferred: decorative furnishings, lifestyle, high-end fashion.
Physical and Mental Demands:
The employee is regularly required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
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