Customer Experience Consultant

4 days ago


Oconomowoc, Wisconsin, United States BY THE YARD, LLC Full time

Job Title: Customer Experience Consultant

Job Summary: We are seeking a highly skilled Customer Experience Consultant to join our team at By The Yard, LLC. As a Customer Experience Consultant, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.

Key Responsibilities:

  • Provide excellent customer service and address customer inquiries and concerns in a timely and professional manner.
  • Work closely with the Showroom Manager to ensure a smooth and efficient customer experience.
  • Prepare and process sales quotes and orders, and ensure that customer-facing areas are always in the best possible condition.
  • Perform other duties and responsibilities as requested or required.

Requirements:

  • High school diploma or equivalent, or related education.
  • One to three years of previous customer service and/or sales experience, or a combination of education and experience.
  • Exceptional telephone and personal customer service skills and ability to work under pressure.
  • Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
  • Excellent attention to detail.
  • Excellent verbal, written and interpersonal communication skills.
  • Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.

Preferred Qualifications:

  • Basic Microsoft Outlook, Excel, and Word skills.
  • Experience in one or more of the following industries preferred: decorative furnishings, lifestyle, high-end fashion.

Physical and Mental Demands:

The employee is regularly required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.



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