Global Import Relations Specialist
6 days ago
At ZIM, we're driving innovation in global shipping. We're looking for dedicated professionals to help us reach new horizons.
Main Purpose of the role:
The Global Import Relations Specialist is responsible for managing customer-facing communication through various channels. This includes answering general import enquiries and acting as an intermediary between customers and other internal groups.
Main Tasks:
- Provide information about container availability, last free day, and vessel arrival.
- Coordinate solutions to documentation and logistics issues for customers.
- Field a large volume of incoming calls from ZIM's client base while maintaining a professional demeanor.
- Making necessary outgoing calls to follow up on outstanding issues.
- Perform various miscellaneous customer requests.
- Assist with special projects aimed at improving efficiency and customer outcomes.
- Take an active role in personal development by integrating coaching/feedback on performance into daily routines.
Requirements:
- High school diploma or general education degree (GED).
- One year related experience and/or training in a service-related industry, or equivalent combination of education and experience.
- Excellent soft skills.
- Previous call center experience preferred.
Estimated Salary: $45,000 - $60,000 per annum. The exact salary will be determined based on location and experience.
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