Global Import Relations Specialist

6 days ago


Virginia Beach, Virginia, United States Zim² Full time

At ZIM, we're driving innovation in global shipping. We're looking for dedicated professionals to help us reach new horizons.

Main Purpose of the role:

The Global Import Relations Specialist is responsible for managing customer-facing communication through various channels. This includes answering general import enquiries and acting as an intermediary between customers and other internal groups.

Main Tasks:

  • Provide information about container availability, last free day, and vessel arrival.
  • Coordinate solutions to documentation and logistics issues for customers.
  • Field a large volume of incoming calls from ZIM's client base while maintaining a professional demeanor.
  • Making necessary outgoing calls to follow up on outstanding issues.
  • Perform various miscellaneous customer requests.
  • Assist with special projects aimed at improving efficiency and customer outcomes.
  • Take an active role in personal development by integrating coaching/feedback on performance into daily routines.

Requirements:

  • High school diploma or general education degree (GED).
  • One year related experience and/or training in a service-related industry, or equivalent combination of education and experience.
  • Excellent soft skills.
  • Previous call center experience preferred.

Estimated Salary: $45,000 - $60,000 per annum. The exact salary will be determined based on location and experience.



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