Multimedia Support Specialist

4 weeks ago


Miami, United States Florida International University Full time
Florida International University is a top public university that drives innovation and talent in Miami and globally. With a strong research focus and high social mobility, the university uplifts learner success by focusing on environment, health, innovation, and justice.

We are seeking Multimedia Support Specialists to provide timely and effective multimedia support to end-users in classrooms and other learning spaces. The successful candidates will be assigned specified responsibilities based on the duties listed below:

  • Distribution, setup, and retrieval of multimedia equipment for classes and events at university facilities, as well as off-campus locations.
  • Monitoring and troubleshooting of multimedia systems in classrooms and various campus locations.
  • Training of Faculty, Staff, and Students on proper use of multimedia systems.
  • Preventative maintenance of multimedia systems in classrooms and various campus locations.
  • Assisting with equipment reservations and checkout.
  • Ensuring that departmental storerooms are kept clean and properly organized.
  • General relocation and setup of office equipment and supplies.
  • Monitor video conferences to ensure that all sites are connected with proper audio, video, and content.
  • Monitor scheduled lecture captures to ensure all sources are present and properly recorded.
  • Work closely with field technicians to quickly resolve any issues that may arise.
  • Ensure that maintenance and repair issues are reported immediately and work with engineers to provide timely resolution.
The ideal candidate should have experience with multimedia equipment, computers, and peripheral devices. Functional knowledge of Microsoft Office Suite, web browsers, and media players is also required. A customer service-oriented individual who can interact with students, faculty, and the general public is essential. Ability to work well with other members of staff in a team-oriented environment is necessary. The salary for this position is $14.00- $16.00 per hour, commensurate with experience. We offer a variety of benefits, including paid time off, health insurance, and retirement plans.

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