Technical Problem Solver
23 hours ago
Role Summary
The Law Enforcement Technology Expert will play a critical role in supporting the technical needs of our law enforcement agency clients.
Key Responsibilities
The Law Enforcement Technology Expert will be responsible for:
- Providing technical assistance to clients via phone, email, or chat
- Troubleshooting and resolving issues related to software, hardware, and network problems
- Working closely with the support and sales teams to ensure seamless customer service
- Learning and utilizing proprietary software to resolve complex issues
Requirements
To be successful in this role, you will need:
- 1-2 years of experience in customer service or technical support
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of ticketing systems and project management software
Benefits and Salary
Airship AI offers a competitive salary of $65,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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