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Technical Support Specialist

2 months ago

Sulphur, Louisiana, United States VSP Technologies Full time

Job Type

Full-time

Position Overview

The Technical Support Specialist plays a crucial role in delivering technical, product, and sales assistance to both existing and prospective clients, thereby driving sales expansion.

Key Responsibilities

  • Collaborate with Sales teams and the Regional Sales Manager to ensure customer support across all VSP sectors, particularly in Industrial and Transportation domains.
  • Offer direct assistance to VSP staff, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists.
  • Provide on-site support for Sales activities, including application assessments and participation in client meetings.
  • Work alongside Sales to design and deliver on-site or virtual training sessions for customers.
  • Conduct on-site inventory assessments at client locations, assist in onboarding new contracts, and maintain existing agreements, including vendor-managed inventory (VMI) and consignment arrangements.
  • Partner with Sales and Marketing to create customer reference materials, including visual aids like gasket boards and pocket cards.
  • Deliver operational support to branches within the designated region, encompassing fabrication, deliveries, and pickups.
Benefits
  • 401(k) plan
  • 401(k) matching
  • Dental coverage
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision coverage
  • Bonus opportunities
Qualifications

Education and Experience
  • Associate or bachelor's degree in a technical or business-related discipline, or equivalent experience.
  • Relevant experience and/or training related to job responsibilities.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, and Word).
  • Customer service experience in manufacturing and/or sales is preferred.
  • Familiarity with MAS500 is preferred.
  • A valid driver's license is required.
VSP Technologies is committed to providing equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation, or veteran status.

Successful completion of a background check and drug screening is required.