Banking Associate

We are seeking a highly motivated and customer-focused Banking Associate to join our team at First National Lincoln. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, selling bank products and services, and making referrals to other bank personnel.

• Determine customer needs to effectively sell bank products and services and make appropriate referrals.
• Meet branch goals for deposit growth, personal and business accounts, and Individual Retirement Accounts (IRAs).
• Accurately process customer banking transactions in teller system following bank policies for identification of customers, review of activity and appropriateness of transaction.
• Exhibit and apply a thorough understanding of account title structures and their resulting impact on account ownership, access to funds, and FDIC insurance coverage.
• Maintain a basic understanding of loan, investment, and merchant products and refer customers to appropriate Bank personnel to help branch meet referral goals.
• Provide loan and deposit information regarding the structure and design of bank products including features/benefits, rates, terms, interest calculations, payment applications, balance, and statement information.
• Investigate and correct errors reported by customers; work with management to report unusual account activity.
• Open Deposit Accounts.
• Maintain branch's safe deposit box system including new rentals, access to rented boxes, payments, and maintenance.
• Accept requests to wire funds.
• Create necessary forms or submit instructions for account maintenance such as stop payments, holds, AFTs and debit cards.
• Demonstrate an understanding of the impact of federal regulations, including the Bank Secrecy Act (BSA) on daily activities and stay abreast of changes through completion of training classes.
• Exhibits an understanding of common scam and fraud situations and knows how to report internally.
• Has a full understanding to deposit compliance regulations including Regulation CC - deposit holds.

• High School degree or GED.
• Direct customer contact experience desirable.
• Sales and computer experience desirable.