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Customer Service Representative

2 months ago


Tampa, Florida, United States Hillsborough County Full time
Job Overview

This position is responsible for delivering exceptional customer service and resolving routine to complex customer service matters in a fast-paced call center environment.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding products and services.
  • Use problem-solving skills to resolve customer complaints and concerns.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet or exceed customer service standards and metrics.
Requirements
  • High school diploma or equivalent required.
  • 2 years of experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Basic computer skills and proficiency in software applications.
What We Offer

Hillsborough County offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

As a customer service representative, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our customers and contributing to the success of our organization.