Human Resources Operations Manager

4 days ago

Silver Spring, Maryland, United States Xometry Full time

Xometry is a leading digital marketplace that connects manufacturers with buyers at Fortune 1000 companies. As the Manager, HR Operations, you will play a critical role in ensuring the smooth and efficient operation of Xometry's People Operations department.

This position will oversee data related to the employee life cycle, from onboarding to offboarding, and will be responsible for maximizing the employee experience. You will develop and implement processes to ensure a seamless and positive employee experience throughout the employee tenure at Xometry.

The Manager will oversee the HR Help Desk, providing support and assistance to employees. You will train and manage HR Help Desk staff to ensure they have the knowledge and skills to effectively assist employees.

Responsibilities:

  • Oversee data related to the employee life cycle, including onboarding, role and compensation changes, performance reviews, and offboarding
  • Develop and implement processes to ensure a seamless and positive employee experience throughout the employee tenure at Xometry
  • Manage employee records and data privacy compliance
  • Oversee the HR Help Desk, providing timely and accurate support to employees on a variety of HR-related matters
  • Train and manage HR Help Desk staff to ensure they have the knowledge and skills to effectively assist employees
  • Provide reporting around important Help Desk metrics, including SLAs, first response resolution, etc
  • Manage and optimize HR systems and technology, including HRIS, ATS, and performance management tools
  • Identify opportunities for process improvement and automation to increase efficiency and reduce administrative burden
  • Analyze HR data to identify trends and insights that can be used to improve HR practices and policies
  • Develop and maintain key HR metrics and reports
  • Ensure compliance with all applicable employment laws and regulations
  • Stay up-to-date on changes in employment law and regulations and implement necessary updates to HR policies and procedures

Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or a related field
  • 5+ years of experience in HR Operations, with at least 3 years in a supervisory role
  • Strong knowledge of employment law and regulations
  • Experience with HRIS systems and technology (experience with ADP Workforce Now is a preferred)
  • Excellent organizational and time management skills with the ability to work independently and as part of a team
  • Experience in a high-growth technology company
  • Certification in Human Resources Management (SHRM-CP, PHR)
  • Experience with data analytics and reporting tools

Xometry is an equal opportunity employer. We are committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

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