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Customer Service Supervisor

2 months ago

South Lake Tahoe, California, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Supervisor to join our team at Whole Foods Market. As a key member of our Customer Service & E-Commerce programs, you will play a critical role in driving safety, quality, and customer satisfaction in our stores.

Key Responsibilities
  • Customer Experience: Deliver outstanding customer service and hold team members accountable for meeting high standards.
  • Task Management: Establish clear expectations for balancing in-store customer service and online order completion, and assign tasks to meet customer needs.
  • Process Improvement: Identify opportunities to improve processes and implement changes to enhance customer satisfaction and team productivity.
  • Team Development: Develop, coach, and mentor team members to sustain a high-performing team and minimize turnover.
  • Store Operations: Maintain a clean and secure work environment, including staging areas and coolers, and ensure compliance with regulatory rules and standards.
Requirements
  • Experience: 12+ months retail experience
  • Skills: Strong analysis skills, excellent interpersonal and customer relationship skills, and proficiency with email and Microsoft Office.
  • Physical Demands: Ability to lift 50 lbs, stand/walk 6-8 hours, and work in a wet and cold environment.
What We Offer

As a Customer Service Supervisor at Whole Foods Market, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and expertise, and contribute to the success of our team.