Account Manager

1 week ago


alpharetta, United States Northpoint Commercial Finance Full time
Job Title: Account Manager

Job Summary:

The Account Manager plays a critical role in overseeing the operational aspects of a portfolio of revolving commercial loans. This position involves frequent interaction with manufacturers, dealers, and the Company's sales and credit teams.

Key Responsibilities:

  • Customer Service & Relationship Management: Provide exceptional customer service, manage customer relationships, and handle complex client requests.
  • Transaction & Payment Processing: Manage ACH transactions, interest collection, manual check fees, and web payments.
  • Risk & Portfolio Management: Oversee risk mitigation, collections, borrower risk ratings, and portfolio management.
  • Inspection & Inventory Management: Conduct inspections, manage dashboards, and handle inventory recovery processes.
  • Order & Approval Management: Process order approvals, manage overline authorities, and handle out-of-repurchase processes.
  • Data & Analysis: Perform data analysis, manage status codes, and utilize account management tools.
  • Communication & Coordination: Facilitate interactions between departments, conduct and/or oversee and coordinate welcome calls, and provide clear communication.
  • Administrative Duties: Handle suspense management, process reports, and manage item maintenance.

Requirements:

To succeed in this role, the ideal candidate will possess a Bachelor's degree from a four-year college or university and have excellent communication and analytical skills.

Language Ability:

The ability to read and interpret documents, draft customer-facing emails, and effectively communicate via telephone is essential.

Math Ability:

The ability to calculate figures and amounts, apply concepts of basic algebra and geometry, and solve practical problems is required.

Reasoning Ability:

The ability to interpret a variety of instructions and solve problems in a fast-paced environment is crucial.

Computer Skills:

Microsoft Office, specifically Outlook, Word, Excel, and Access, is required.

Work Environment:

The work environment is dynamic, and the ideal candidate will be able to adapt to changing priorities and deadlines.


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