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Training and Development Manager
2 months ago
The Technical Training Supervisor is a key member of the Cumberland Farms Inc. team, responsible for developing, coordinating, and overseeing all training programs related to repair cost avoidance and service technician skills within the facilities support department.
Key ResponsibilitiesTraining for Cost Avoidance Opportunities:
- Identify common repair issues that can be addressed by store managers and operations teams without the need for external service calls.
- Develop and deliver training programs aimed at empowering store managers to perform basic repairs and maintenance, reducing overall repair costs.
- Create user-friendly guides, instructional videos, and other resources to support store managers in their repair efforts.
Training for Repair Service Technicians:
- Assess the current skills and knowledge levels of repair service technicians to identify gaps and areas for improvement.
- Design and develop training programs, including course outlines, instructional materials, hands-on exercises, and training evaluations.
- Coordinate OEM equipment manufacturer training sessions.
- Deliver training sessions both in-person and virtually, ensuring that all technicians receive consistent and high-quality instruction.
- Monitor effectiveness of training programs by collecting feedback, tracking performance improvements, and making necessary adjustments to curricula and materials.
- Maintain up-to-date knowledge of industry best practices, emerging technologies, and repair techniques to ensure training programs remain relevant and effective.
KPI Development and Reporting:
- Collaborate with management to establish KPI that measure the effectiveness of training programs and identify areas for improvement.
- Prepare and present KPI reports to management, offering insights and recommendations for enhancing training programs based on data-driven analysis.
Mobile Device and Application Management:
- Manage the procurement, setup, and distribution of mobile devices for field technicians.
- Provide training and ongoing support to field technicians on the use of mobile devices.
- Oversee the installation, configuration, and maintenance of field service applications on the mobile devices, ensuring they are optimized for technician use.
- Troubleshoot and resolve issues related to mobile devices and field service applications, providing timely support to the field technicians.
Working Relationships:
The Technical Training Supervisor will work closely with the HR training team, facilities field managers, field supervisors, maintenance managers, and other stakeholders to ensure seamless training and development programs.
Requirements:
- Bachelor's degree in a related field or equivalent experience in training, facilities management, or technical services.
- Proven experience in developing and delivering training programs, preferably in a facilities management or retail environment.
- Excellent communication, presentation, and instructional design skills.
Preferred Qualifications:
- Strong understanding of repair and maintenance practices relevant to convenience stores.
- Experience with mobile device management and field service applications.
- Proficiency with training software and tools, including video creation, LMS platforms, and online training modules.
Licenses/Certifications:
Certifications in a relevant trade or technical field are preferred.
Soft Skills:
- Comfortable talking and interacting with others.
- Strong communication skills.
- Detail and process-oriented.
Travel:
5% to 10% travel is required, and a clean driving record is necessary.
Hours & Conditions:
Monday to Friday, 8:00 AM to 4:30 PM.
Physical Requirements:
The ability to maneuver and regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds is required. The ability to stand/walk 8 hours a day, reach overhead, bend, squat, twist, reach, grasp, and grip is also necessary. The noise level in the work environment is usually moderate.
