Operations Supervisor

3 weeks ago

Fort Worth, Texas, United States Andretti Indoor Karting & Games Full time

Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company with a presence in multiple locations. We are seeking a skilled Operations Supervisor to join our team at the Fort Worth, TX location.

The Operations Supervisor will be responsible for assisting the Operation Managers with leading daily operations, including staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing, and quality of products. This role requires a strong leader who can motivate and manage all levels of staff, ensuring exceptional guest relations and quality of experience delivered to our guests.

Key Responsibilities:

  • Manage daily operations, including staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing, and quality of products.
  • Accountable for maximizing daily sales and effectively managing costs, labor, and cash control.
  • Maintain opening, running, and closing duties for the department.
  • Manage organization and cleanliness of departmental areas.
  • Responsible for taking a proactive approach to guest relations, including time spent on the floor interacting with guests, table visits, etc.
  • Ensure the highest level of quality and standards of service.
  • Responsible for all aspects of guest relations and the quality of experience delivered to the guest, including product, timing, service, entertainment, excitement, etc.
  • Empower staff to deliver exceptional legendary service.
  • Execute any special events with the Leader on duty.
  • Responsible for providing management with direct and honest feedback of staff regarding performance.
  • Assist with staff training and employee relations.
  • Assure that staff morale is maintained at a high level.
  • Take an active part in the recruitment and retention of staff.

Benefits:

  • Top Pay
  • Flexible Schedules
  • Personal/Family Medical, Dental, and Vision Coverage
  • $25K Company-provided Life Insurance
  • Company-provided Short-Term Disability Insurance
  • Accident, Critical Illness, and Voluntary Life Insurance
  • Vacation and Sick time accrued during the first year
  • 401K with 4.5% company match

Qualifications:

  • Guest service and leadership experience is preferred.
  • A Drug Test and Background Check is required prior to employment.
  • The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • 6 months or more of Andretti brand and culture exposure is a plus.
  • Current trainer or team lead is a plus.
  • Proven leadership and team skills; ability to motivate and manage all levels of staff.
  • Strong written, verbal, and organizational skills.
  • Ability to work with minimal supervision and make independent decisions and judgments in keeping with the level of the position.
  • Ability to lift up to 60 lbs.
  • Maintain all safety procedures.
  • Open and full availability.
  • Willingness to work a flexible schedule, including holidays, nights, and weekends.
  • Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters.
  • Gregarious, upbeat, and outgoing personality.

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